Why Choose TrueFeedback?
Authentic Conversations
Have authentic conversations and discover what your members really think with open-ended dialogue, not rigid surveys.
Personalization at Scale
Tailor experiences based on in-depth conversations, not just checkbox responses.
Uncover Hidden Opportunities
Let conversations flow naturally to reveal unexpected member needs and desires.
Safe & Non-Judgmental
Environment
Provide a worry-free feedback experience where members can voice their opinions openly, without fear of judgment or hurting the listener.
As easy as a phone call
Offer a comfortable way for all ages to share thoughts and capture valuable insights from members/residents who might struggle with traditional surveys.
Automated Feedback Conversations
No more manual surveys and questionnaires! Our tool automates open ended feedback conversations (not forms), so you can focus on enhancing member experience.
See it in action
Seamless Global Integrations
Sync Your Data
More integrations coming soon!
We're constantly expanding our integration capabilities. Don't see your preferred CRM? Let us know!
Request an Integration
Powerful Features
AI Calling
Our AI conducts natural, empathetic conversations with your customers, gathering in-depth feedback without bias.
Task List Generation
Automatically generate prioritized action items from customer feedback, integrated directly with your workflow.
Sample Tasks:
Advanced Analytics
Transform raw feedback into actionable insights with our AI-powered sentiment and trend analysis.
How TrueFeedback Compares
| Feature | TrueFeedback | Traditional Surveys | Manual Calling |
|---|---|---|---|
| Cost-Effectiveness |
✔ Automated AI reduces costs |
◐ Moderate setup and analysis costs |
✘ High labor costs |
| Scalability |
✔ Easily scale to thousands of calls |
✔ Can reach large audiences |
✘ Limited by staff availability |
| Bias Reduction |
✔ AI eliminates human bias |
◐ Some bias in question design |
✘ Prone to human bias |
| Actionable Insights |
✔ AI-powered analysis and task generation |
◐ Requires manual interpretation |
◐ Depends on caller's skill |
| Integration |
✔ Seamless CRM integration |
◐ Limited integration options |
✘ Manual data entry required |
Don’t choose TrueFeedback If You…
While TrueFeedback offers powerful insights for many businesses, it may not be the perfect fit for everyone. Consider these scenarios:
Are Uncomfortable with AI
If you are uneasy about integrating AI into your operations, TrueFeedback's reliance on advanced technology might feel intrusive. Consider if you're ready to embrace this level of innovation.
Want Full Control Over the Feedback Process
Your survey questions are carefully crafted to get specific answers, not open-ended thoughts
Are Comfortable with Traditional Methods
If standard survey methods meet your needs and you don't require deeper, AI-driven insights, TrueFeedback might be more advanced than necessary.
Need Instant, Quantifiable Data
True Feedback focuses on depth and quality of unstructured feedback, which may not suit those looking for instant metrics for statistical analysis.
Are Concerned About Opening a Can of Worms?
If you believe that encouraging open dialogue could uncover issues you're not prepared to handle, TrueFeedback's ability to bring these to light might be more than you want.
Not sure if TrueFeedback is right for you? Let's talk about your specific needs.
Request AccessFrequently Asked Questions
If you have a question that isn't addressed here, reach out at hello@truefeedback.ai
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TrueFeedback costs $199 per month, which includes up to 250 minutes of feedback conversations. If you need more, you can easily add extra minutes at $49 for each additional 100 minutes.
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TrueFeedback is an AI-driven tool that uses automated empathetic voice calls to conduct feedback conversations over the phone for you. It engages your members or residents in an open-ended conversations and digs deeper when needed to gather true insights. It analyses these conversations, maintains a prioritised task list, and offers analytics and transcripts to track the health of your business, providing actionable insights to improve services and enhance satisfaction.
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The frequency of feedback collection can be adjusted based on your needs. Some organizations opt for monthly feedback sessions, while others may prefer quarterly or annual check-ins. We recommend regular feedback collection to stay attuned to the evolving needs of your members or residents.
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TrueFeedback currently supports the English language and serves customers in the U.S., Canada, UK, Australia, and New Zealand. We continuously expand our reach to meet our clients' needs. If your region is not listed, please contact us at hello@truefeedback.ai and let us know.
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TrueFeedback has a smart scheduling feature. If a member/resident is unavailable, they can easily schedule a callback at a more convenient time. The system will then automatically call at the requested time.
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TrueFeedback excels in member-based businesses like fitness centers, gyms, senior living facilities, coworking spaces, and homeowners associations. These businesses benefit from detailed feedback, helping them better understand and meet their members' needs.
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Yes, TrueFeedback offers customizable questions, but uniquely, the conversation flow is guided by your customer. Your questions are just starting points; customers can steer the discussion toward topics of their interest and areas not initially planned. TrueFeedback isn't just another survey tool; it's designed to gather insights through unstructured, open-ended feedback that surveys can't capture. A successful business owner knows the value of open dialogues with customers, and TrueFeedback is your tool to achieve that.
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TrueFeedback safeguards data with top-tier encryption and secure storage solutions. We ensure that only authorized team members can access personal data. Our platform adheres to strict privacy laws like GDPR and CCPA, and we perform regular audits to maintain the highest security standards.